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FAQs

Frequently Asked Questions

No, you can place an order without creating an account. Just add your items to your basket and proceed through checkout using the ‘Guest Checkout’ option. Please note: You will not be able to track the status of your order while it is in production if you do not create an account.

We accept debit/credit cards (processed via Stripe), and PayPal. If you require a pro forma invoice to be raised before payment, please get in touch with one of our friendly customer advisors via our contact page, or our live chat service, before placing your order so this can be arranged for you.

At MPC, we pride ourselves on our fast delivery service. We have a number of UK & international shipping options to cater for every deadline and every budget. The shipping option you select will determine the turnaround of your order. Please see our shipping page for more info.

Placing a reorder couldn’t be easier. Just select your garment, click to customise, and navigate to your saved designs to add the artwork in the design tool. Make any changes you need, then add to the cart, and simply select the colours and sizes you require.

Our aim is to ensure that you are 100% satisfied with your design before it is produced. This is why our online design tool has been fine-tuned to ensure that it is super easy to create your desired product.

As you create and approve your design online before placing your order, we do not send visual proofs with every order. Visual proofs will only be sent for the following orders:

– Orders over £1,000 (inc. VAT)

– Orders containing 50+ items with the same design

If your order meets the above criteria, please regularly check your emails (including your spam folder) after placing your order to ensure that there are no production delays.

If you create an account before placing your order, you will be able to track its progress via the account page. After an order has been dispatched, a shipping confirmation email containing a courier tracking number will be sent to the email address associated with your order so you can keep up to date on your delivery.

We offer screen printing, DTG printing, digital transfer printing, CAD cut vinyl printing, as well as embroidery.

The print method used for your order will be determined by our production department based on your design and the quantity you have ordered.

If you have selected embroidery, your order will be an exception to this, and will be put straight into embroidery production.

For more info regarding our print methods, please see our page here.

Yes, we do offer drop shipping. If you are simply ordering items directly to your customers via our site, you can request that your orders are shipped white label (without any branding).Alternatively, if you would like to set up a print on demand service for your brand, we can create an affiliate store showcasing your products. Your customers can then purchase your products via this store. All orders will be sent to us to fulfil on your behalf.For more information regarding our white label affiliate programme, please contact us

No, we do not have a minimum order policy. This means that you can order just one item if that’s all you need.

We are located in Southend-on-Sea in Essex, UK.

Your price will be be determined predominantly by 4 things:

– The product you select

– The total number of colours within your design

– The total number of items you order 

– The total number of sides that require printing

There are some other factors that can affect the price of your clothing, such as adding individual names and numbers.

In order to keep the price per unit as low as possible, consider ordering a few extra items to qualify for bulk discounts, and try to limit the number of colours within your artwork.

Yes, we have an expert graphics team who are always on hand to help you design your perfect custom clothing.

If you have a simple query regarding logo placement or need any help with our online design hub, get in touch via our live chat service, we’ll be happy to help.

If you need more complex design help regarding artwork quality or creating a new design from scratch, please get in touch with our graphics department via the contact page.

The MPC Difference

Ordering is as easy as 1, 2, 3...

1 Create

Use our super easy online design tool to create your perfect custom clothing. Upload your own artwork, or start with one of our ready-made templates.

2 Order

After you’ve designed your clothing, checkout online. Your order will be printed by our expert production department, and our Feefo Platinum Award winning customer service team will be on hand every step of the way.

3 Wear

Our swift delivery will ensure that you receive your custom clothing in no time. After unboxing your gear, you’ll be able to wear your design with pride

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